Freshdesk’s help center is a rather straightforward solution. Along with other helpful features, this self-service software offers such solutions as a knowledge base, chatbot, and a web widget. Freshdeskįreshdesk is one of the customer support products in the Freshworks family. Why wait? Sign up for a free 14-day trial with HelpCrunch to deliver do-it-yourself service to your customers now! 2. The knowledge base is included in both of them. If you want more opportunities including the chatbot feature, it’s $20/month per team member if billed annually. The prices start from $12/month per team member on the Live chat ONLY package if billed annually. It can also collect information about issues upfront, qualify leads, gather contact details, and much more. HelpBot will handle repetitive questions by sharing knowledge base articles, links, images, or canned responses. You can set up the bot from HelpCrunch on your website to improve customer support. You can also save your pieces as drafts for later and preview them when the work is done.Ĭhatbot. It allows you to change the text the way you like it, insert visuals to get the best out of your resource hub and educate customers better, make articles public or private. The knowledge base WYSIWYG editor is rich and totally the punch line. Our knowledge base is an SEO-friendly and fully scalable resource center where you can create an information hierarchy with categories and sections for FAQs your clients usually ask. HelpCrunch knowledge base integrated into the chat widget That means a user can click the “Search” tab and look for the necessary articles right in the widget without surfing thousands of other website pages. It includes a well-packed knowledge base that is smartly integrated into the chat widget. I am talking about the HelpCrunch live chat, chatbot, shared inbox, email marketing features, and a popup builder.Ĭlearly, the solution has everything for trouble-free customer self-service, too. HelpCrunchĪlways wanted to provide maximum value to customers with a self-service solution but had no clue where to get one? HelpCrunch is a one-stop platform for cultivating long-term customer relations that stands a good chance to become your new favorite.įirst off, the word “ one-stop” in the company’s description drives at all those things self-respecting businesses have for performing effective marketing campaigns, sealing the deals in no time, and supporting clients as if they were Gods. 10 customer self-service software to save the day 1. Get ready: we shed light on 10 go-to self-service software you might want to adopt in this article. Such software usually involves knowledge bases, how-to tutorials, FAQ pages, community forums, and other support content that helps clients be independent whenever they crave answers.Įven though there are some options alike on the market, they do have minor differences and their own hallmarks. Brands often use it to get rid of chaotic client requests around the clock, especially during off-hours. Users can troubleshoot recurring product- or service-related issues by themselves rather than referring to a support agent. Is there self-service software you’ve been looking for? What is self-service software?Ĭustomer self-service software represents a platform with free access to information about a product or service.
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